Everything guests ask

From Bali, take a fast boat from Serangan or Padang Bai. Gili Getaway from Serangan takes roughly four hours; from Padang Bai it is 1.5 to 2.5 hours depending on the boat and the weather. From Lombok, drive 2–3 hours from the airport to Bangsal harbour, then 15–20 minutes by boat. The last boat leaves at 5:00pm. We are a five-minute walk from the harbour, and a cidomo (horse cart) can carry your bags.

Less than you think. Reef-safe sunscreen, a sarong, a light layer for evening boat rides, and shoes you do not mind filling with sand. There are no cars on the island, so wheeled suitcases are more trouble than a soft bag.

Several, though they occasionally run out at weekends. Bring some cash from Bali or Lombok as a buffer.

Check-in from 2:00pm, check-out by 11:00am. Early check-in is available on request but cannot be guaranteed. Late check-out depends on availability; day use until 6:00pm is charged at 50% of the nightly rate.

Booked direct: à la carte breakfast between 7:30 and 11:00, all three swimming pools, access to Soma Vita, beach towels, filtered drinking water and wifi. Lunch and dinner are served anywhere on the property between 7:30am and 10:00pm.

Yes, throughout the property, and yes — well enough for video calls most of the day. Gili Air is an island, so occasional outages happen; we have a backup connection.

Cash in Indonesian Rupiah or most major currencies, or Visa and Mastercard. We charge no service fee on card payments. There are several ATMs and exchange offices on the island; our exchange rates follow the daily xe.com rate.

The KOHO Air Hotel welcomes guests aged 14 and over. We have no children’s facilities, and the quiet is a large part of what our guests come for.

We do not allow pets. There are many free-roaming cats on Gili Air who consider the garden theirs.

All rooms are non-smoking. Smoking is permitted in the social areas of the property.

Not necessarily, but the full-day trips (mantas, waterfalls, surfing) fill up and depend on weather, so a day or two of notice helps. Booking direct gives you our preferred rates on all of them.

Yes. Five rooms or more qualifies for a group rate. For a full buyout of all 28 rooms, contact us directly — we handle those personally.

Our flexible rate can be changed or cancelled free of charge until seven days before arrival. Advance-purchase rates require a 50% deposit and are non-refundable within 30 days of arrival.

There is a clinic on Gili Air for minor matters, and a hospital in Mataram on Lombok, roughly an hour and a half away including the boat. We can arrange transport at any hour. Travel insurance is strongly recommended, particularly if you plan to dive.