QUESTIONS ABOUT OUR RESORT
What time is check-in and check-out?
Check-in is at 2:00 pm.
Early check-in is upon availability and depending on our occupancy, we happily allow you to check-in earlier and enjoy your room before 2pm but we cannot guarantee it. Please contact us and we’ll see what we can do. Should you wish to guarantee an early check-in, we recommend you to book the night before arrival.
Checkout is at 11 am.
Afterwards the room have to get cleaned and made ready for our upcoming arrivals.
Late check-out depends on the availability of your room.
By default, day use until 6pm will be charged at 50% of the nightly room rate and check out after 6pm will be considered as extended stay, and will be charged at your full daily rate.
In both cases, early check-in or late check-out, we would love to store your luggage for the day and look after it. This is free of charge.
We offer FREE Wi-Fi in all public areas and rooms of the resort.
The speed and quality are in general very reliable. We are in Gili Air, and we sometimes experience slow Internet, which is totally out of our control. The local providers aren’t as top notch as they can be in Western countries.
Do you accept group bookings?
We sure do. Any request for 5 rooms or more is considered as a group booking. Contact our director via email on email@example.com to make your booking as different rates and policies would apply.
Do you offer non-smoking rooms?
All bedrooms are non-smoking. We kindly ask you to not smoke inside the room. Smoking is only allowed on in social areas around the pool and at the bar.
Do you provide mosquito nets?
We don't provide mosquito nets, but all rooms are equipped with natural oil electric diffuser known to be a natural, harmless for your health, and efficient mosquito repellent.
What is your baby/child policy?
Our hotel is not child friendly and there is no facility for kids, our apologies.
Do you accept pets in the resort?
Pets are not allowed at The KOHO Air Hotel.
What about safety?
All our rooms are equipped with a safety box.
Should you lose your room key, kindly notify our Front Desk Team immediately to guarantee your security.
What about breakfast and restaurant?
We offer a “a la Carte” selection of dishes for breakfast (7:30am-11:00am), lunch and dinner. Local cuisine as well as western dishes are in the menu and available all day from 7:30 until 10:00 pm.
You can enjoy your breakfast wherever you want inside the hotel, either in your room or around the pool. Removable trays on stand will be set up for you wherever you feel most comfortable.
We offer All-day room service during the restaurant opening hours without any surcharge.